FAQ

1. What types of products do you offer?
We offer a wide range of camping and outdoor gear, including tents, sleeping bags, backpacks, cooking equipment, outdoor apparel, and various accessories to enhance your outdoor experience.

2. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on your location. Please refer to our shipping policy for more details.

3. How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Typically, orders within the US arrive within 5-7 business days, while international orders may take 10-15 business days. You’ll receive tracking information once your order has shipped.

4. What is your return policy?
We offer a 30-day return policy on most items. If you're not satisfied with your purchase, you can return it for a refund or exchange. Please ensure the product is unused and in its original packaging. Some items may be subject to restocking fees. Check our return policy page for more details.

5. How do I track my order?
Once your order has been shipped, you'll receive a confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

6. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within a limited time after they are placed. If you need to make changes, please contact our customer service team as soon as possible. Once the order has been processed and shipped, we cannot make changes.

7. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through encrypted payment gateways to ensure your information is safe.

8. How can I contact customer support?
You can reach our customer support team through the Contact Us page on our website or by emailing support@moveoverbigfoot.com. We strive to respond to all inquiries within 24 hours.

9. Are your products environmentally friendly?
We are committed to offering products that are not only durable and functional but also environmentally responsible. Many of our products are made from sustainable materials, and we are constantly seeking ways to reduce our environmental footprint.

10. Do you offer any warranties on your products?
Yes, many of our products come with manufacturer warranties. Warranty information is provided on the product page. If you have any issues with your purchase, please contact us for assistance.